Membership Cancellations
You may cancel your membership at any time by contacting compliance@dotconsortium.com or calling (800) 215-1005.
There are no cancellation fees. Your cancellation stops future renewals, and your membership remains active through the end of your paid term. Any outstanding testing or service charges remain payable.
Annual Membership Renewals
Annual memberships renew automatically on the anniversary of your enrollment date unless canceled before renewal.
If your membership renews and you no longer need the service, contact us promptly after noticing the charge to request cancellation and a refund of the recent renewal.
Three-Year Memberships
The three-year membership is prepaid and non-refundable if canceled before the end of the three-year term.
Three-year memberships renew automatically every three years unless canceled before renewal.
Test Order Cancellations
You may cancel a test order at no charge before the driver checks in and begins the collection process.
Once the driver checks in and the collection process begins, the test may be charged even if the collection is not completed. This includes situations involving invalid or expired identification, refusal to sign required collection documents, or an inability or unwillingness to complete the collection.
Testing and Service Charges
Completed tests and services already performed are non-refundable.
Testing is billed separately from membership. Canceling your membership does not cancel outstanding test orders or remove charges for tests or services already provided. Please cancel any pending test orders separately.
Questions or Refund Requests
For help with a cancellation, renewal charge, or billing question, contact:
DOT Consortium / Trucking Hub, LLC
Email: compliance@dotconsortium.com
Phone: (800) 215-1005
Include your company name, USDOT number, and the charge or service you are contacting us about.